Right of withdrawal and complaints
Last updated: [DOPLNIŤ date]
Your consumer rights when buying the Mira digital service at a distance.
14-day right of withdrawal
For distance contracts, as a consumer you generally have the right to withdraw within 14 days without giving a reason.
Digital-content exception
Mira delivers digital content immediately. At payment you expressly consent to performance beginning before the 14-day period ends and acknowledge that you thereby lose the right of withdrawal.
Without this consent we could not unlock the content immediately. [DOPLNIŤ / verify exact wording with a lawyer.]
How to withdraw
If your right of withdrawal still applies, write to [DOPLNIŤ email / address]. You may use the model form: [DOPLNIŤ link].
Refunds
We refund [DOPLNIŤ period and method] using the same means as your payment.
Complaints
If the service does not work as it should, contact [DOPLNIŤ email]. Supervisory body: Slovak Trade Inspection (SOI). [DOPLNIŤ.]